Summary
Dedicated professional showcasing 10+ years of diverse achievements across customer service and data entry, thriving with high-profile companies like Concentrix and Schneider National. Self-starter who upholds the highest standards of dedication, productivity, and attention to detail while reviewing documentation, inputting information, and solving emerging problems. Maintains strong team collaboration and clear communication, ensuring that results consistently exceed all expectations.
Overview
27
years of professional experience.
Work history
Senior Customer Care Advisor
* Ellie Mental Health
* EyeMed
Concentrix
2023.11 – Current (7 months)
Job overview
- Handled over 65-100 calls daily
- Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining the root causes of problems.
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and cancelled policies.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Resolved issues and maintained customer service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
OTR Truck Driver
* Dedicated Walmart Freight
Schneider Trucking
2022.07 – 2022.10 (3 months)
Job overview
- Managed day-to-day business operations. 10 Trucks daily running.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored priorities and liaised between the maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Fleet Owner
Lotts Trucking & Logistics, LLC
2014.05 – 2020.02 (5 years & 9 months)
Job overview
- Managed day-to-day business operations. 10 Trucks daily running.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored priorities and liaised between the maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Education
Gupton Jones College of Funeral Service , Decatur, GA
Associate of Applied Science from Mortuary Science And Embalming
2024.01 – Current
University Overview
- Continuing education in Mortuary Science
- AAS & BS Candidate
- Business Management
- Business Accounting
- Business Communication
- Public Health
TDDS Technical Institute,
Lake Milton OH
Transportation and Moving Material
Diploma / CDL
2013.10 – 2013.12
St. Xavier University , Chicago, IL
Political Science
2003.09 – 2005.01
Skills
- Exceptional Customer Service
- Shipment Receiving
- Strong Data Entry
- Strong Knowledge of MS Office / 365
- Handling Multiple Systems & Screens
- Zoom
- QComm
- Business Accounting
- Multiple Screen Usage
- Regulatory Compliance
- Flexible Schedule
- Problem-Solving
- Creativity and Innovation
- Business Communication
- ZenDesk
- AnyPaaS
- Quick Connect
- Nice IEX
- Work Prioritization
- Attention to Detail
- Continuing Education
- Build / Design Websites
- Time Management
- Relationship Building
- Strong Typing Skills
- PC Proficiency
- Google Chat
Affiliations
- Proud Member of National Funeral Directors Association (NFDA)
- Board of Directors – CHILDlink, Chicago, IL (2003-2006)
Timeline
Gupton Jones College of Funeral Service
Associate of Applied Science from Mortuary Science And Embalming
2024.01 – Current (3 months)
Senior Customer Care Advisor
Concentrix
2023.11 – Current (4 months)
OTR Truck Driver
Schneider Trucking
2022.07 – 2022.10 (3 months)
Fleet Owner
Lotts Trucking & Logistics, LLC.
2014.05 – 2020.02 (5 years & 9 months)
Contact form
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